Last Updated: 18th June 2025

At Green Shop, customer satisfaction is our top priority. We want you to love your garment purchase, but if something doesn’t feel right, we’re here to help. Please read our refund and return policy carefully.

1. Eligibility for Return or Replacement

You may request a return, replacement, or refund if:

• You received the wrong product

• The item was damaged during delivery

• The item is defective

Note: Used or worn garments cannot be returned or refunded unless they are damaged, defective, or incorrect.

2. Timeframe for Request

All return or refund requests must be made within 24 hours of receiving your order with photos or video proof sent via email or WhatsApp.

3. How to Request a Return or Refund

Please contact us with:

• Order ID

• Product name and issue

• Clear photos of the product and packaging

Contact:
Email: info@greenshopclothing.com
WhatsApp: +880 1670-778-250

4. Approval & Processing

We will verify and approve your claim within 2 business days. If approved, we will arrange pickup (where available) or ask you to return the item. Refunds will be processed within 5–7 business days via your original payment method or as store credit.

5. Non-Refundable Situations

Refunds/returns are not accepted if:

• The product has been used or worn

• The complaint is made after 24 hours of delivery

• The item was purchased on final sale or discounted clearance (unless damaged or incorrect)
  
  

6. Cancellations

Orders can be cancelled before shipment only. Once shipped, the return process applies.

7. Contact Us

Green Shop
Email: info@greenshopclothing.com
Phone/WhatsApp: +880 1670-778-250
Address: Green Road, Dhaka, Bangladesh